Privacy Policy

Effective February 02, 2022

About Us

In this Privacy Policy, references to “we” or “us” are to PT Kenangan Indah Tulus Abadi, a company incorporated in Indonesia, who will be the controller of any personal data processed as described in this Privacy Policy. “Our service” refers to our official website at https://kenangan.com/ as well as both user (“Kenangan”) and merchant (“Mitra Kenangan”) apps.

Types of Personal Data

We may collect and process the following types of personal information:

1. Name and other identifying information
   We may record your name, title, and date of birth.
2. Your contact details
   Your contact details including your email, telephone number (home, mobile, and/or business), home and/or office address, company name.
3. Information about your events.
   When you assign physical addresses to your events created at our service, such as event location and delivery address, we collect and process information in regards for event reminders and gifts.
4. Your payment and payout details.
   When you proceed to purchase gifts and items through our service, or request a payout from your Merchant account, we may collect and process information such as credit card number or type, e-wallet account phone number, bank account number, and account name.
5. Our communication with you.
   When you contact us through email, telephone, our Help Center, and our social media accounts (outside and within Kenangan), we may register your communication with us. When you contact us, our customer service will register your questions, complaints, needs, or other purpose in our database. We may also collect information you choose to share with us, for instance, when you fill out our customer survey, fill out suggestion or complaint form, or submit for a contest held by us.
6. Use of our website, apps, and other digital media.
   When you visit our website or apps, we may collect information such as IP address, browser type, operating system, referring website, web-browsing behavior, device ID (for mobile apps only), and app use.

Collection of Information

1. PT Kenangan Indah Tulus Abadi may collect your personal data in various ways, for instance when you decided to purchase items offered through our service.
2. We may receive information about you from our partners, service providers, third parties contracted with us, or public authorities who are legally entitled to disclose that information.

Use of Your Information

By accessing, logging in, and using our service, you agree that your personal information may be collected, stored, used, and shared by us and our partners, third parties we work with, or other institutions that are legally entitled to inquire us regarding legal matters, for any of the following purposes:

1. to comply with legal interest and regulatory compliance requirements applicable within and outside territory of Indonesia to Kenangan;
2. to deliver and use our features available to you;
3. to enhance our promotional or marketing purposes for Kenangan or other parties contracted with Kenangan;
4. to store your personal data for a period of time in accordance with applicable laws and regulations;
5. to make a profile for consumer behavior.

Legal Basis for Procesing Your Information

1. Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
2. However, we will normally collect personal information from you only (i) where we have your consent to do so, (ii) where we need the personal information to perform a contract with you, or (iii) where the processing is in our legitimate interests and not overridden by your rights. In some cases, we may also have a legal obligation to collect personal information from you.
3. If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as the possible consequences if you do not provide your information).
4. Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

Disclosure of Your Information

We may disclose your personal information if we are under a duty to disclose or share your information in order to comply with any legal obligation, or ordered by authorized institutions, or in order to enforce or apply our policies and other agreements; or to protect our rights, property, or safety, our users, or others. This includes exchanging information with other companies and organizations for the purposes of any criminal offenses.

Data Retention and Security Measure

1. We retain personal data we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements) or as long as required for the purposes described in this privacy policy.
2. Kenangan will take our best effort to protect your personal data against loss or unlawful use by providing appropriate technical and organizational measures.

International Data Transfer

Kenangan may transfer your personal data to countries other than your country of residence. We take this measure in order to fulfill your travel arrangements or because our group companies, partners, or service providers have operations in countries across the world.

Updating this Privacy Policy

We may update or amend this Privacy Policy from time to time, to comply with law or to meet our changing business requirements. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Any updates or amendments will be posted on the Website. By continuing to access the Website, your access and use will be subject to these updates and amendments.